In the news release, "GripeVine Steps Into the Future of Social Customer Service With New Launch" issued Monday, August 28, 2017 by GripeVine, Inc. (OTCQB: GRPV), we are advised by the company the name in the first sentence of the first paragraph should read "Richard Hue" rather than "Augus Richard Hue" as originally issued. Complete corrected text follows.
TORONTO, ON - (NewMediaWire) - August 28, 2017 - Richard Hue, CEO of GripeVine, Inc. (OTCQB: GRPV) announces the launch of GripeVine.com's new platform to meet the demands of the ongoing changes in the landscape of "social customer service." Richard Hue adds, "We've also taken the opportunity to completely rebrand GripeVine with our new logo and showcasing the full capabilities of responsive flat design incorporating an entirely new UI experience that contains the complexity of robust social customer service in a simple to engage platform."
In a world where social users expect instant access, traditional customer service is leaving consumers feeling frustrated and helpless. Consumers are looking for a voice, and a community to strengthen and share their message. They are swarming to social media because it is always accessible and easy to feel validated. As a result of this social shift, a new category of Social Customer Service has evolved and companies are left managing countless consumer touch-points. In the world of social customer service, companies also need a voice. GripeVine has created a level playing field for both consumers and companies. GripeVine CEO, Richard Hue explains how GripeVine is changing the conversation whereby "social customer service is no longer about airing dirty laundry, but about creating 'win-win' situations, turning negative experiences into positive outcomes."
GripeVine is taking the lead to Evolve Customer Service "Socially" and disrupting how customer service is addressed online by not holding companies hostage with paywalls or trying to drag them through the mud of negative sentiment on social. Instead, GripeVine connects companies directly to their customers and allows both to be heard equally through a proprietary socialCRM dashboard. This platform offers a set of proprietary tools that will change the way companies and consumers connect online, making it easier than ever to manage all social touch points, protect against malicious fake reviews, and maintain a positive reputation online even in the midst of consumer issues. For consumers, GripeVine is aiming to save everyone's social feeds by transferring public connections into private conversations, while still maintaining the public ratings and good community standings that reward companies for positive resolutions. Through this new space of social customer service, consumers are no longer at the mercy of phone tree mazes or email support nightmares. Instead, GripeVine offers all of the advantages of social without having to risk dozens of messages flooding their personal social feed with back-and-forth conversations or negative sentiment. Richard Hue states, "Why use your social when you can use ours?" adding, "We give you verified contacts that are ready to resolve, and results you can trust."
The future of customer service is social, and GripeVine is inviting you to join the revolution.
GripeVine. Be Heard. Get Results. Resolve, Rate, Review.
About GripeVine, Inc.: GripeVine (www.gripevine.com) is a proprietary complaint-resolution platform for the facilitation and management of social customer service. It utilizes centralized communication, rating, and review tools. The system incentivizes positive and amicable outcomes and rewards reliable consumers and responsive businesses. GripeVine is a thriving community for consumers that pairs with unmatched back-end tools for businesses, and the combination secures GripeVine as the next evolution of social customer service and the go to digital destination for businesses and consumers to truly be heard.
Forward Looking Statements: This press release contains forward-looking statements within the meaning of the federal securities laws, including statements concerning financial projections, financing activities, corporate combinations, product development activities and sales and licensing activities. Such forward-looking statements are not guarantees of future results or performance, are sometimes identified by words of condition such as "should," "could," "expects," "may," "intends," "seeks," "looks," "moves," or "plans" and are subject to a number of risks and uncertainties, known and unknown, that could cause actual results to differ materially from those intended or anticipated. Such risks include, without limitation: nonperformance of investments, partner and portfolio difficulties, potential delays in marketing and sales, problems securing the necessary financing to continue operations, potential of competitive products, services, and technologies, difficulties experienced in product development, in recruiting knowledgeable personnel, in collecting judgments and in protecting intellectual property. Further information concerning these and other risks is included in the Company's super 8-K and 10-Q filings which, along with other very important information about the Company, can be found here: https://www.otcmarkets.com/stock/GRPV/filings. The Company undertakes no obligation to update or revise such forward-looking statements to reflect new information, events or circumstances occurring after the date of this press release. Respective statements concerning the development of GripeVine and other platforms or services under development have been made based on information which the Company believes to be accurate, but have not been independently verified.