Implements ENACOMM’s secure, speech and touch-tone enabled IVR banking to provide customers with fast, intelligent self-service
Maple Lake, MN - (NewMediaWire) - February 12, 2019 - Star Bank customers are now able to take advantage of a more modern banking experience by speaking to a new, intelligent interactive voice response (IVR) system to access their account information and conduct transactions. Star Bank, a family-owned, Independent Community Bank serving customers throughout Central Minnesota, recently implemented a Voice Banking product from ENACOMM, a fintech company that empowers banks, credit unions and credit card companies with affordable, intelligent solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. This hosted, dynamic IVR system for personalized and truly intelligent customer interactions is part of the ENACOMM Financial Suite (EFS).
“Star Bank has just completed a huge technology upgrade, which entailed installing a new core technology solution and next-generation digital banking services,” shared Harry Wahlquist, President/CEO of Star Bank. “We replaced an outdated speech-enabled banking system with ENACOMM’s intelligent IVR solution. The transition has been successful, and we are hearing good feedback from our customers. The Voice Banking solution is easy to use, and the options that customers have to hear balances, make transfers, and more are very convenient.”
Wahlquist added, “Star Bank customers are like family, which motivates us to provide the best possible customer experience. This ongoing effort includes catering to their changing needs, which is also important for the growth of our organization. Employing the ENACOMM solution was a great choice to make for assisting our customers.”
Whether speaking to the IVR via phone or touching the keypad, Star Bank customers can choose from a variety of authentication combinations to access an optimized menu that enables intelligent interactions. The highly-refined, personalized navigation with improved prompting provides a streamlined interface that ensures a seamless, secure customer experience. A quick balance feature reflects the fact that balance inquiry is the number one menu selection among IVR users, providing additional convenience to Star Bank customers.
Star Bank’s adoption of Voice Banking integrates with ENACOMM’s product ViA®, a powerful analytics tool that improves the IVR experience, as well as an ENACOMM-hosted dashboard named Engage that maximizes IVR capabilities and unifies customer communications across all interaction channels to create an omnichannel customer experience.
“Star Bank is everything that consumers love about banking local—it’s dedicated to improving the communities in which it operates and positively impacting the lives of its customers every day,” commented ENACOMM CEO Michael Boukadakis. “ENACOMM is proud to help advance Star Bank’s customer focus by modernizing its self-service experience with sophisticated systems and services that reliably process spoken, data and touch-tone requests in real-time.”
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. ENACOMM’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.
About Star Bank
Star Bank was originally chartered in 1904 as The First National Bank in Bertha, Minnesota. Following its purchase by Harry Wahlquist in 1989, Star Bank is now a family-owned Independent Community Bank that offers a wide variety of financial solutions to individuals and businesses in rural and urban Minnesota, in many instances where the mega banks refuse to operate. With $280 million in assets and 10 offices, Star Bank serves its vast Central Minnesota customer base with offices in Big Stone, Grant, Todd, Traverse, Wadena, Hennepin, and Wright counties. Star Bank has received a "Recommended" Rating from Bauer Financial, Inc. without interruption for over 10 consecutive years. Bauer Financial analyzes and reports on the financial condition of the nation's banks. Upon completion of their analysis, Bauer issues a recommendation, if warranted, and assigns a star rating.
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine in 2018. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to www.enacomm.net.
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